We offer a unique service proposition for our clients which really completes the circle with our offering. We can also handle inbound voice/text support for online shoppers. This has proven to be a great hit with our biggest client from Australia as support is handled by the same team handling the website development and maintenance, we can offer quick resolution in case of technical issues with website. Earlier such issues were first reported to management and then management passed on the feedback to us causing sometime delays of a few days. Now in most cases such issues don’t even reach the management and fixed instantly by the technical team, offering our client peace of mind and faster resolution for online shoppers. A win-win by every account.
Being a complete solution provider we can setup your support infrastructure using all the leading support desk solutions like FreshDesk, Zendesk, Zoho etc, which will help you with offering both ticket based and email based supports. We can also setup Livechat (or Facebook Messenger) directly on your website with quick resolution of customer queries. We can do this all within your SLA expectations with complete transparency around resolution time, waiting time and other such matrix so that you always have the pulse of your customers expectations, feedbacks and satisfaction.